I don’t think too much about my Synology NAS device. Its “DSM” operating system is chock-full of apps and options, most of which I ignore, apart from dutifully keeping them up to date.
However, there is one Synology app with which I have a love/hate relationship: Download Station. The main feature of Download Station is downloading torrent files. But I don’t use for that. The feature that I (attempt to) use extensively is automatically downloading files distributed via RSS enclosures, such as podcasts.
Sadly, however, Download Station has a fatal flaw and I can’t rely on it. It is unable to follow server-side redirects for attachments. (The biggest offender using redirects in RSS feeds are the bastards at anchor.fm)
Synology knows that Download Station won’t follow redirects. I reported this bug and their tech support has acknowledged that they can reproduce it. They say that it is in their queue and will be addressed in a future release.
They’ve been saying this for three years.
Clearly, Synology doesn’t care that Download Station is broken.
Oh, it gets worse. When Download Station encounters a redirect, it keeps the download task in its queue, even though it will never be able to complete it. Eventually, the queue fills up, and Download Station completely stops working until the queue is manually cleared.
I have not been able to find a replacement for Download Station that runs on the Synology, so instead I use the butt-ugly gpodder (on my Mac) to download the podcasts that Download Station can’t handle. Then, I dig through the gpodder underbelly, find the files, and manually copy them to the Synology drive for later use.
At some point, my Synology device will die. (I’m already on my second one.) When it does, I probably won’t replace it with another. Their lack of response to this issue has soured me on any future business.