Dealing with people who won’t stop talking
September 30, 2022
I wish I had read What I Learned About Interruption from Talk Radio when it was published in 2017. Back then, I was still spending several hours a day on conference calls, and sometimes struggling to get a word in edgewise.
Part of the issue is that telephone conference calls are not full-duplex, by design, so that when one caller is speaking the microphone of all the other callers are ignored. This makes it technically impossible to interrupt a speaker, except during pauses in their speech.
But the situation is greatly exacerbated when a speaker never takes a fucking breath.
Many of my colleagues were guilty of this. Oh, not on purpose, they just had the habit of drawing out their last word (or saying “ummmmm”) between sentences, or while they were thinking. This vocalization prevented others on the call from saying anything (which sometimes, was only me, as everyone else was in the same room). I wish I had a dollar for every time this happened during weekly staff meetings.
I’m hopeful that the pandemic — which put everyone in their own audio space on a conference call — helped teach people to be more polite and allow time for others to speak. But somehow, I doubt it.
Comments