There are many reasons why Dropbox sucks. (Go ahead, Google it, the results are shameful) But here is the latest from me. About 98% of the time when I boot my computer, this error message appears. Dismissing the error and restarting Dropbox makes it go away, and the status that the app reports is that everything is just fine.
Here's what's wrong with the error message:
- It does not tell you how to contact support, only that you should.
- The Help button it refers to does not exist.
- The text implies that the user did something wrong.
- The text implies a specific problem that is vague and not actionable. (And incorrect, based on the error log it references)
- The file it references is a Python crash log. (Completely unhelpful to anyone but Dropbox programmers.)
I tweeted Dropbox Support about this error, and they said to reply with a DM and attach the error log. Twitter does not allow text attachments, and the error log exceeds the maximum tweet length. It also exposes information that I consider to be private.
Remind me again why I'm paying for a premium Dropbox account?