A good story rarely begins with the phrase “Let me tell you about this dream I had…,” but this will be short. Please stick with me.

I was teaching a training course to people hired to be security guards at some sort of event. I was informing them that some “troublemakers” at the event would be paid actors who would instantly reward the guard with valuable prizes if they dealt with the situation according to policy and in a humane, de-escalating manner.

Even in the cold light of morning, I think that’s actually a good idea.