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J.Jill. Worst. Shopping. Ever.

January 08, 2006

Wow, I just tried to order some clothing for my wife, from J.Jill, and I'm unpleasently surprised by the online shopping experience. You'd think a major retailer would have more sense than implementing an ordering system that:

  • Only works in Internet Explorer. The "javascripts" they utilize are riddled with errors under the latest versions of Safari and Firefox. They do work with the aging IE 5, however. And the failure isn't pretty; you can't add a single item to your shopping cart using the other browsers!

  • Requires you to select a "size" of non-sized items (such as a scarf) before the item can be added to your cart. And, when you fail to tickle the useless Size pop-up menu, the error message is passively written and generally unhelpful.

  • When you do manage to check out, they're still displaying a red-type note about Christmas shipping. Hello? How many days ago was "Order by Dec 28" still valid?

    Good heavens, requiring people to use the problem-prone IE just to buy from you? A shopping user interface that requires unnecessary steps? If you own J.Jill stock, sell it, they're obviously clueless when it comes to basic Internet retailing in 2006.

    Update Feb 8, 2006: One month later, to the day, I've learned J.Jill has since corrected the problems I encountered. I received a nice note from their E-Commerce VP thanking for me for the feedback and addressing my points. I take back my accusation of being clueless, while I still think that the site shouldn't have been foisted upon the public in its previous condition, they do clearly monitor the web for feedback and respond. Bravo.

    My wife loved the clothing I ordered, by the way.

    • Posted by in Consuming, Technology | | Comments (4)

    Comments

    Smittie

    Wow. So, did you also email a reply or did they actually find you feedback here on your blog?

    Aloha

    Posted by: Smittie | March 24, 2006 at 10:59 PM

    Gordon Meyer

    I didn't send them feedback directly, they must have found it by searching the Web, which means that at least part of their company is paying attention. Also, they didn't ask me to update this post, they simply told me the problems had been addressed.

    Posted by: Gordon Meyer | March 25, 2006 at 09:38 AM

    outsideartist.com

    prehapps name defender found it for them??? nothing is free on the net,or anywhere else..
    go and try to find true accounts about hospitals,,,,you cant,only what they want you to read
    and as far as jjill i entered the contest compassion fund tee shirt design..and lost?? go see my site see what i entered,then see what won.....am i that blind to my own art or are they ??? you decide let me know please.......................................

    Posted by: outsideartist.com | July 16, 2007 at 11:38 AM

    judgie

    Hmmmn, I looked at the winner, and then the "art" of the author and, call me crazy, but I agree with J.Jill's choice.

    Posted by: judgie | September 24, 2007 at 03:35 PM

    The comments to this entry are closed.