It's time to update the Saga of Ceiva. A tale of joy and frustration. If you're not familiar with Ceiva, they basically invented the connected digital photo frame. Such frames are more common now, but none approaches the level of sophistication that Ceiva brings to the table. But with great sophistication, comes headaches.
This chapter in my ongoing tale began when my in-law's frame stopped working. They love it, and it's paid up for the next several months, so I called Ceiva and learned, to my surprise, that they've recently added extended warranty coverage to their Picture Plan fee. This is a very smart move as it adds a lot of value to the service, which I've previously called overpriced. Ceiva said they'd send me a replacement frame at no charge, I just had to return the dead one.
About a week later I received a call from Ceiva. I thought something was wrong, but it turns out they were offering to replace my second, unused frame (which I never could get to dial-in correctly from our condo) with a wireless version instead. The cost was $100 (including the $10 Wi-Fi adapter) but that includes a year of Picture Plan. A good deal, so I accepted.
The new wireless frame arrived quickly. It's much nicer than the older models. The screen is brighter, it holds more images, transitions between images are available, and now there's an IR remote control. But what surprised me most is that this new frame will also display photos from a memory card. This means that even if you cancel the Picture Plan, the frame remains useful. A welcome touch. Update: The manual isn't clear about this, but I've been informed I'm mistaken. A Picture Plan is necessary for the frame to function at all. Bummer.
In the next chapter, I'll talk about the replacement frame they sent for my in-laws. Here the tale will take a less enthusiastic turn.
